Ventura Foods Customer Quality Analyst  in Brea, California

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TitleCustomer Quality Analyst

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

CategoryQuality Assurance

LocationBrea, CA (Headquarters)

Req NumberQUA-17-00039

Full-Time/Part-TimeFull-Time

Exempt/Non-ExemptExempt

ShiftDays

About the OrganizationVentura Foods is a leading national manufacturer and marketer of branded and custom made shortenings, oils, dressings, sauces, margarines, culinary bases and pan coatings for the foodservice and retail industries. From East to West, Ventura keeps pace with the dynamic food marketplace by delivering high quality products at competitive prices. In fact, our company's growth is fueled by long-lasting profitable partnerships that benefit all parties. We do this by meeting the challenges of an ever-changing world by applying the strengths of our commercial resources, the talents of our employees and the opportunities created by new technologies. Throughout our rich history, one thing hasn't changed: the dedication to our customers and the consumers we are proud to serve.

Description

The Customer Quality Analyst is the primary technical liasion between key Customers, Ventura Foods plant Quality teams, and the VF Sales organization. The Analyst is responsible for driving increased customer satisfaction by ensuring timely and accurate support and responses to significant compliance issues including quality and food safety related complaints and incidents. The role requires the ability to gather data from plants and convert it to customer facing formats. The Analyst will also ensure sustainability of improvement by maintaining records of customer audits and findings, and ensuring that CAPA activities are completed. Frequent pro-active communication with the customer is a preferred behavior to build relationships and trust. The Analyst should monitor for trends in complaint or audit activity that might cause customer concern. The Analyst supports the development of 'one version of the truth' specification and documentation controls in the team Sharepoint site. The Analyst will at times participate in relevant Ventura Foods Operations and Quality Assurance teams and projects in order to meet business, customer and regulatory initiatiives. This role will be required to interface with other company functional groups of Technical Services, R&D, HS&E, Sales, Marketing, and HR for appointed customer accounts.

MAJOR DUTIES AND RESPONSIBILITIES:

Key contact between customer, plant and sales for high visibilty complaints and incidents to foster quick responses and resolution.

Monitor complaints and audit CAPAs and ensure that plants are executing and sustaining the changes.

Provides key direction to plants relating to strategic accounts for requirements, complaint management, RCA/CAPA and resolution. Support plant QA managers in response to specific customer complaint resolution. Ensure appropriate and timely CAPA responses. May support customer audits and product start-ups.

Lead calls and reporting of incident management and action items, monitor action registers, support appropriate distribution of data and inforamtion to external audiences.

Manage specification management, expectation and spec updates, communication to and from Ventura manufacturing plants and coordination with R&D as it relates to specification management. Create specifications for finished products. Manage customer portals as a tool for supporting and meeting customer expectations.

May attend customer cuttings, meetings, summits, etc as appropriate to support the account. Interface with appropriate level of leaders in the customer organization to provide confidence.

Develop SOPs as necessary to ensure continued Customer Quality.

May represent Manager, Director Technical Services and/or company at outside association meetings and/or conferences.

Collaborates, educates, and trains staff, operations management, and leadership relating to strategic account Quality and Food Safety plans. Keeps Ventura Foods current on all customer expectations via detailed communication updates to plant, HQ, and Sales staffs.

Must be willing to travel to plants, customers, and other industry related events.

Position Requirements

Minimum B.S. technical science degree, 5-10 years minimum food industry quality management experience and management of people and programs for 5 - 10 years.

Complete understanding of FSMA, FDA 21 CFR, and USDA FSIS Directive policies. HACCP, HARPC, GMP, and Sanitation programs. Food microbiology knowledge and technical knowledge of thermal processing and acidified foods a plus. Excellent communication and influencing skills.

SCOPE OF THE JOB:

Support the Customer Quality team is providing comprehensive and timely responses to customers and Sales in routine and high visibility situations. Partner as an extension of the plants to help them efficiently address concerns and gaps. Drive high customer scorecard results for QA response time and Communciation by building relationships with key customer contacts.

This position is currently accepting applications.

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