Merlin Entertainments Food & Beverage Assistant Supervisor in Carlsbad, California
Food & Beverage Assistant Supervisor
Description Position Title: Assistant Supervisor
Reports To: Supervisor
Department: Food and Beverage
Job Classification: Non-Exempt (Hourly)
Assistant Supervisor assists the location Supervisor by overseeing and coordinating the overall efforts of Unit Leads, Team Leads, and Model Citizens within their facilities. The Assistant Supervisor supports the Supervisor and F&B Management team in delivering the highest levels of guest service and food quality. The Assistant Supervisor provides direction to the F&B Unit Lead(s), Team Leads, and Associates, overseeing and evaluating staff performance and relations, managing revenue, labor goals, cost of goods, and other budgeted areas. The Assistant Supervisor ensures that all policies and procedures are being followed to ensure a compliant and efficient F&B operation.Within
the location, the Food and Beverage Assistant Supervisor serves as an active and contributing member of the management team within assigned location(s). The Assistant Supervisor should exibit the ability to work within a team and independently as needed to ensure that projects and tasks are being completed as necessary. The Assistant Supervisor should exhibit patience, flexibility, a drive for guest service, an eye food quality/standards, and the ability to work effectively. The Assistant Supervisor must be knowledgable in all aspects of food production and health &safety/sanitation standards within their location.
Scope and Responsibilities:
- Food Service Operations: In conjunction with Supervisor, supervises andcoordinates the operational effectiveness of all assigned locations. Implements and enhances high level of service, quality, and sanitation standards within all facilities. Ensures that all guests are served in an efficient and friendly manner. Spends time daily in each facility to provide corrective and positive feedback for improving operations. Communicated daily operational and financial objectives to the staff on a daily basis. Ensures Food Service Operations are in line with guest forecasts.
Oversees Unit Lead(s), Team Lead(s), SSA(s), and Associates within assigned units. Ensures that all proper procedures are being executed in regards to cash operations and department procedures. The Assistant Supervisor strives to ensure profitability and efficiency within the location.
- Training and Development: Assists Supervisor in motivating, training, cross-training, and developing Unit Leads, Team Leads, SSAs, and Associates. Provides feedback to Supervisor in regards to promotions and transfers. The Assistant Supervisor should be well versed in performance management, including have an in depth understanding of all company policies. The Assistant Supervisor provides positive feedback to praise effective performance and corrective feedback as necessary to improve performance output.
The Assistant Supervisor works with the Supervisor and Unit Lead to ensure that department and company training/development resources are being utilized. The Assistant Supervisor assists Supervisor with maintaining documentation regarding policies, procedures, and other training records.
Operational Support: Assists with and may publish weekly scheduling of all Unit Leads, Team Leads, SSAs, and Associates within assigned units. Monitors labor hours and ensures that payroll reports are accurate. Ensures that daily ordering is being completed in line with forecasts.Responsible for comparing actual and budgeted figures on a daily basis and acting upon them. Assists Supervisor with enforcing cash handling procedures /policies within team, investigating any issues as needed. Serves as PIC (Person In Charge) when Supervisor is off.
Human Resources: Assists Supervisor in implementing and enforcing all company and divisional policies and procedures. Knowledgable on corrective action process and employee relations basics. Provides feedback, including supporting exemplary performance while also addressing underperformance and policy violations. Contributes to and motivates team to perform at their best on a daily basis. Assists in recruitment of Unit Lead, Team Lead, and Associate roles. In conjunction with Supervisor, promotes cohesive team and executes incentives.
Financial Operations: Assists Supervisor in maximizing revnue and per capita spending goals within the assigned cluster. Monitors cost controls in the areas of labor, food costs, other direct expenses, and safety liability, within the budget. Provides input to Supervisor on Annual Budget on a yearly basis. Coordinates with Supervisor to request purcahses for smallwares and other direct expense purchases.
Safety and Sanitation: Ensures that all members of team are trained and executing proper safety and sanitation requirements at all times. Ensures that all staff are knowledgable and follow required company, division, OSHA, Environmental Health Department, and HACCP guidelines. Must have ability to recognize and report any possible safety hazards to the Supervisor/Assistant Supervisor or safety representative.
Maintenance and Physical Plant: Ensures that all maintenance and sanitation issues are being followed up in conjunction with Supervisor. Ensures that all facilities are maintined in excellent and presentable working condition.
Divisional and Park Support: May be scheduled as Manager On Duty (MOD) on a rotaional basis to ensure optimum divisional performance for the guests. Also acts as a contact for concerns regarding guests, operations,f ood supplies, and maintenance issues, as well as a divisional contact for the park in operational concerns and emergency situations.
Background and Experience:
Reauires at least 2 years of practical management and guest service experience, preferable in a themed environment. Must be customer service focused and have an understanidng of customer expectations. Knowledge in food and culinary design is desired. Must possess strong communication skills, both in a verbal and written format. Effective organizational and problem solving skills with the ability to make quick decisions required. Ability to work as part of a team and to develop others within the team structure required.
Education and Certifications:
A high school diploma or general education degree (or equivalent education and experience) is required. A Associate’s or Bachelor’s in hospitality management is preferred.
Must possess or be able to obtain within reasonable time of employment a Certified Professional Food Manager or SerfSafe Manager certification. Must be willing to obtain a TIPS or other nationally recognized alcohol handling certification.
Job: Food and Beverage
Work Locations: LEGOLAND California Resort One LEGOLAND Drive Carlsbad Ca 92008
Closing Date (Period for Applying) - External: Ongoing