Robert Half Technology French/English Application Support Nader.Ali@rht.com in Irvine, California
Technology doesn't change the world. People do.
As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.
Leader among IT staffing agencies
The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.
We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.
Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.
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Req ID: 00350-9500553733
Functional Role: Application Development
Postal Code: 92626
Requirements: Send resume to Nader.Ali@rht.com
Excellent Communication Skills.
Ability to speak, read/write and provide technical support in English required.
Ability to document issues, root causes and resolutions precisely and accurately
Excellent customer service skills- Timely resolution and communication with customers
Ability to manage difficult customers
Strong analytical and problem solving skills.
Capable of communicating and presenting technical information.
Understanding of technical terms.
Ability to methodically guide customers through a problem to resolution.
Ability to pursue complex issues to end user resolution.
Ability to work in a dynamic, fast-paced environment.
Strong organizational and time management skills Technical Requirements.
Understanding of user networks strongly desired.
Previous experience in software applications support required.
Experience with software testing and training.
Understanding of internet browsers (IE, Firefox, Chrome), firewalls, anti-virus applications and system administration.
Understanding of Windows Server Operating Systems.
Knowledge of User Accounts, User Groups and Permissions is desirable
Experience in using remote desktop tools and ticketing systems (e.g. Go To Assist)