Robert Half Technology Helpdesk Support Technician in Orange, California

IMMEDIATE NEED!! Robert Half Technology is currently seeking a Help Desk Support Technician for one of our clients located in Orange, CA! The Help Desk Support Technician will provide technical support to end users, on a variety of issues via telephone and or email/chat channels. They will identify, research and resolve technical problems utilizing effective tracking and monitoring technical tools and support documentation to ensure timely resolution. Below are the following responsibilities for the Help Desk Technician: Windows environment Administration of Active Directory Expected to support 50-100 end users Expected interaction between internal and external employees Experience with troubleshooting PC Computers Customer service skills Use of ticketing systems, handling 5-10 tickets per day If you are interested in this Help Desk Support Technician position, please send your updated resume to kareem.gordon@rht.com or call me directly at 949-623-2673.

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As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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Req ID: 04810-9500554842

Functional Role: Help Desk/Tech Support I

Country: USA

State: CA

City: Orange

Postal Code: 92867

Compensation: DOE

Requirements: Help Desk Support Technician candidates should meet all or most of the following requirements: Research issues using available information resources Identify and escalate situations requiring urgent attention Remain current with system information, changes and updates Diagnose and resolve technical hardware and software issues Advise users on actions taken, provide thorough documentation Experience supporting at least 30-50 internal employees Ability to multitask and provide excellent phone support Experience working with Windows OS and environments Experience with Active Directory, password resets and adding/deleting users Experience with ticketing systems, handling 5-10 tickets a day Document all help desk interactions in the appropriate ticketing tool Track and route incidents and requests to appropriate groups and document resolutions If you are interested in this Help Desk Support Technician position, please send your updated resume to kareem.gordon@rht.com or call me directly at 949-623-2673.