Robert Half Technology IT Manager in San Diego, California
IT Manager; Robert Half Technology is looking for an IT Manager for a contract to full time opportunity in San Ysidro. Primary shift is Monday to Friday, there will be an on-call rotation to cover afterhours and weekend needs. Pay on contract is up to $42.00 per/hr. on contract and up to $90K a year with fantastic medical benefits and overall benefits package. IT Manager will be working with a leading health care provider in San Diego County. Will be over seeing all end user support technicians and change management. Will be responsible for ensuring high quality, consistent technical customer support, and ensuring technical support service levels are being met or exceeded. This person will help in implementing and maintaining "ITIL" procedures and best practices to ensure high customer satisfaction and positive support outcomes by meeting or exceeding Service Level Agreements. The IT Manager will be responsible for development and updating of SLAs, KPIs (Key Performance Indicators), Helpdesk and Change Management Standard Operating Procedures and metrics. Will manage the lifecycle of incidents within the Service Desk ticketing system and all tasks associated with change management. This includes ensuring that tickets are generated, priorities are assigned, status is communicated, escalations occur where necessary, adhere to SLAs, provide resolutions, and suggest solutions for inclusion in Solutions Knowledge Base. As the company grows or migrates their environment, will have a strong impact and input on the technological advancements and implementations of new IT infrastructure in the environment. This is a W2 only opportunity. We will not be able to consider any third party or C2C candidates IT Manager will have to undergo a background check, drug test and TB test prior to starting. For consideration please email resume to: Tabitha.email@example.com
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Req ID: 00400-0009280125
Functional Role: Help Desk/Tech Support Mgr
City: San Diego
Postal Code: 92154
Compensation: $33.25 to $38.50 per hour
3+ years of Helpdesk or Desktop support management.
ITIL Certification and solid ITIL methodology understanding.
Experience with administration and change management in Active Directory and Exchange.
Experience with ITSM reporting and metrics and understanding of KPI and SLAs.
Experience with mentoring and training new staff of department best practices.
Experience with managing IT software/hardware migrations or implementations.
Experience with change management in relation to Active Directory and Exchange.
Experience troubleshooting Cisco Network and VOIP technologies.
Experience with SOX and PCI compliance.
Experience with HIPPA regulations is highly desired.