Petco Private Brand QA Specialist in San Diego, California
Our vision at Petco is Healthier Pets. Happier People. Better World. We're making things better for pets, people and the planet through our Think Adoption First philosophy, the Petco Foundation and other important initiatives that focus on putting animals first, educating pet parents and reducing our carbon footprint. The journey starts with knowledgeable, passionately engaged associates who are proud to recommend Petco as a place to work, who believe in our Vision and who are committed to delivering a superior customer experience. From our retail stores and our network of Distribution Centers to our Corporate offices, you'll work with others who share your values and commitment. We seek individuals who are passionate about animal welfare, have great people skills and are driven to grow and advance in their careers with us. Our ongoing growth is creating exceptional opportunities for professional development and personal enrichment throughout our organization. Position Purpose: To analyze and evaluate product testing and factory quality audits to ensure Private Brand products meet Petco's standard of animal care, safety/quality and are compliant with all pertinent laws/regulations; and to maintain quality system policies and procedures. Essential Job Functions: The incumbent must be able to perform all of the following duties and responsibilities with or without a reasonable accommodation. Analyze, evaluate and interpret product test reports. Propose solutions and implement disposition on behalf of QA. Ensure all products are tested in a timely manner and in adherence to current testing requirements. Collaborate with QA Team, China Sourcing Office, Sourcing, and International Logistics in monitoring shipping schedules and follow-up with vendors. Evaluate finished products for all Petco private brand products and approve for release of purchase orders for shipping. This includes following up with any corrective actions required to ensure Petco receives good quality products. Research background information, provide root cause analysis and implement solutions with Private Brand product complaints, QA incident cases, issues and concerns. Escalate to inform as needed. Partner and communicate with cross functional teams involved (both internal teams and external entities) in implantation of resolution for product concern/issues. This includes reviewing feedback/concerns/questions from internal teams (Customer E, Risk Assessment, Stores, Distribution Centers, etc.) and ensuring that all issues are resolved in a timely manner. Recommend and collaborate on the development of new standards and test protocols. Document protocols for final approval of QA team. Demonstrate proficiency in and stay apprised of current industry and regulatory requirements for all products. Audit and validate 3rd party testing labs to ensure testing is conducted according to prescribed standards. Ensure testing protocols and reports are issued in a timely manner. Audit ongoing testing with Vendors on all Private Brand Products. Ensure that support documentation is properly maintained. Supervisory Responsibility: None Work Environment: The majority of the job duties are performed while seated indoors at a computer terminal with little or no exposure to hazards. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Use a telephone to personally interact with outside vendors as well as internal employees. Use a personal computer to create, update, track and maintain records or product.Qualifications Education and Experience: Normally requires a bachelor's degree or equivalent, preferably in engineering, quality assurance or other related technical field. Requires general work experience, including five to seven years related experience in quality assurance. Must be proficient in Microsoft Excel, Word, Outlook and miscellaneous data base systems. Familiarity with Minitab or similar statistical analysis software a plus. Prefer experience in product specifications, testing, quality control, inspections/audits and importing products for sale at retail. ASQ certification (CQE, CQA, CRE) preferred.