Sharp HealthCare Supervisor Call Center in San Diego, California

Summary

This position is responsible for supervision and coordination of the Call Center and PBX operations to ensure efficient daily operations, quality outcomes and internal and external customer satisfaction. Additional responsibilities include:

  • Provides supervision and guidance to direct reports.

  • Identifies and develops strategies to help implement solutions at resolving operational issues that arise in a timely manner.

  • Uses appropriate hiring techniques, including screening for technical and service oriented skills/experience.

  • Recognizes and rewards employees job performance, especially delivery of outstanding customer service.

  • Participates in special projects and activities, as assigned by management.

Department handles almost 2 million calls and emails annually and is the largest contact center at Sharp, and is housed on the 4th floor at Spectrum. The department supports primary care at SRS along with other key services including Out of Network, diabetes scheduling and oversees interactive appointment and exam reminders.

With over 500 primary and specialty care physicians providing care at 22 facilities throughout the region, Sharp Rees-Stealy Medical Group is one of the largest, most comprehensive medical groups in San Diego County, and is recognized for excellence in patient satisfaction and clinical care. For patient convenience and improved coordination of care, Sharp Rees-Stealy offers services like laboratory, radiology, physical therapy and urgent care within each clinic or nearby.

Sharp Rees-Stealy has also opened two remarkable state-of-the-art medical office buildings. One located in Downtown San Diego and the other in Sorrento Mesa. Both will provide their communities with leading edge care for decades to come.

Physical Requirements may be discussed at the time of interview.

Sharp HealthCare is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, transgender status, sexual orientation, protected veteran status or any other protected class.

Keywords: Supervisor Call Center

Location

This position is located in Kearny Mesa.

Hours

Full time (1.00); 8-hours variable

Shifts needed: 11:30am - 8pm and 1pm - 9:30pm

Shifts will also be required to work every weekend

Required Skills and Qualifications

  • High school diploma or equivalent.

  • Two (2) years of leadership experience in a call center/contact center health care setting.

  • Knowledge of PBX and ACD systems.

  • Excellent communication skills.

  • Strong critical thinking skills.

  • Strong presentation skills.

Preferred Skills and Qualifications

  • Bachelor’s degree in Health Care Administration or related field.

  • Healthcare contact center experience.

Job: *Management Jobs

Organization: *71260 - Call Center

Title: Supervisor Call Center

Location: San Diego-Spectrum

Requisition ID: 80750