QuintilesIMS Site Support Engineer 2 in San Juan Capistrano, California
Provide on-site Information Technology (IT) support to end-users, to restore serviceand/or identify and correct core problem.
Recreate user problemsto resolve operating difficulties and recommend system modifications to reduce user problems
Perform desktop hardware/software support, setup network connectivity for lab instrument PCs, minor LAN/WAN administration and troubles hooting with guidance from data networking team.
Responsible for meeting specified service level standards.
Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
Develop and maintain technical support documentation and training materials and assist in the development of standard operating procedures.
Adhere to established IT policies,procedures and standards and ensure conformance with information systems, goals and procedures
Participate on global and regionalproject teams.
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
Perform other duties as required.
All responsibilities are essential job functions unless noted as nonessential (N).
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Working knowledge of Microsoftserver, workstation and networking technologies.
Working knowledge of industry standardswith regards to system and network administration.
Possess excellentverbal and written communication skills.
Ability to establishand maintain effectiveworking relationships with coworkers, managers and clients.
Project management exposure.
MINIMUM REQUIRED EDUCATION AND EXPERIENCE
- Bachelor’s Degree in ComputerScience or related field; with 3 years experience of PC software (Microsoft operatingsystems and applications suites, email systems,etc.) within a network environment or equivalentcombination of education, training and experience
Extensive use of the telephone and face-to-face communications, which requires accurate communication skills
Significant use of keyboard involvingrepetitive motions with fingers
Ability to bend, stoop, crawl and lift up to 60 pounds
Travel may be required
May be required to perform duties outside working hours. This will be managed accordingto the applicable country legislation.
Working in a laboratory environment and adherence to safety guidelines and procedures
EEO Minorities/Females/Protected Veterans/Disabled
USA-California-San Juan Capistrano