|The Case Manager I position manages a caseload of probation participant cases by administering the policies and procedures of the program as directed by the contracting agency and the Program Manager or Supervising Case Manager. Learns, uses and models principles of the “What Works” system through evidence-based practices in all interactions with participants and other staff members. This position reports on program operations to ensure that all requirements of the criminal justice system are met.|
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Manages a participant caseload using principles of the “What Works” system. Conducts assessments and creates individual treatment plans for each assigned participant. Meets regularly with participants and documents participants’ progress or regress in Company database or Agency Data Base.
- Conducts orientation meetings with new participants to explain program rules and regulations. Verbally explains the participant contract in detail to ensure that the participant understands his/her responsibilities.
- Sets participant schedules and specifies all approved activities based on sentencing information. Approves temporary schedule changes for approved activities.
- Monitors participant compliance with alcohol and/or drug counseling when required.
- Reports all program violations to the appropriate agency or official via the established reporting parameters.
- May review daily summaries each morning and forward reports to the appropriate agency as required.
- Reports on the status of program operations regularly to ensure all necessary documentation is prepared for court review.
- Represents the company in contacts with elected officials and other public figures in the criminal justice system.
- May facilitate psycho-educational/behavior modification groups each week. Documents participants’ attendance, participation and progress in Company database or Agency Data Base.
- May testify in court regarding participants’ compliance with court orders.
- May be required to learn and develop proficiency in Client Services Specialist’s duties, including opening and closing the office, and performing participant intakes, check-ins, breath analysis and drug screens, to provide backup when necessary.