Danaher Corporation Technical Support Specialist in Brea, California
Danaher Company Description
At Radiometer, our mission is to help caregivers make diagnostic decisions that save lives. To provide caregivers the insight and confidence that help them arrive at the right diagnostic decisions – decisions that in the end help save lives.
On a yearly basis millions of lives are touched by the information our solutions provide and that’s a fact, we take very seriously; the more critical the setting, the greater the requirements are and that’s why we’ve made it our vision to improve global healthcare with reliable, fast and easy patient diagnoses.
Want to know more about our mission and vision? Click on the link:Link of YouTube video
Our people At Radiometer, we acknowledge that the information our products provide is often the difference between life and death; an acknowledgement that drives and unites us as a company. From biotech and software specialists to financial controllers and engineers, all 3200 colleagues are committed and dedicated to help realize life’s potential.
If you aspire to be part of a purpose, performance and values driven organization whose mission and vision guide every action, we are eager to hear from you.
Radiometer offers a broad array of comprehensive, competitive benefit programs that add value to associates' and their families' lives.
Radiometer is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
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GENERAL SUMMARY & OVERALL CHALLENGES The Technical Support Specialist provides technical assistance and training to Radiometer America customers and associates
* Provide client support and technical issue resolution to customers, and primarily field service and sales associates via phone, E-Mail and other electronic medium.
* Configuration of client's equipment to provide reporting and interface functions.
* Configure equipment software to connect to other Radiometer application and equipment.
* Identify bottleneck in departmental business functions initiate corrective action through influence and report on same.
* Maintain understanding of OS and application operations related to company offered products and services. * Identify and correct or advise, on operational issues in Radiometer products used in client systems. * Document for regulatory purposes all customer contact related to problem or complaint identification, correction and prevention
* Participate in Sales and Service field travel. * Effectively manage unexpected situations. * Ability to work independently. * Perform light lifting 25lbs.
REQUIREMENTS FOR THIS POSITION * Demonstrated expertise on 2 of 5 classifications (Laboratory ABG, NPT ABG, TCM, AQT, IT) of Radiometer Products and Services (Preferred) and/or 5 years demonstrated experience in both Field Service and Technical Support environments. * Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers. * Prioritize identified escalated accounts and issues and drive to root cause. * Ability to manage investigations with members outside of authority and create a degree of followership to drive an investigation to completion. * 2 years experience in leadership position demonstrating the ability to lead through influence and example. * Excellent communication (oral and written), interpersonal, organizational, and presentation skills. * Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Basic Qualifications: * AS or BS degree in computer or electronic engineering from college or technical school; minimum 5 yrs related experience and/or training; or equivalent combination of education and experience. * Minimum 1-2 years of bench repair experience or electronic device repair Preferred Qualifications: * Experience with hardware and software issues. * Proficient in Internet related applications such as E-Mail clients, FTP clients and Web Browsers. * Knowledge of Contact Management systems; Database software; Internet software and Word Processing software. RADRSR
Danaher Corporation Overview
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and applied solutions. Our globally diverse team of 62,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $16.9B in revenue last year. We are ranked #133 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 1,300% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We’re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you’ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
Job Function: Customer Support
Primary Location: North America-North America-United States-CA-Brea
Req ID: RAD001645