DaVita HIPP Liaison in Irvine, California
GENERAL PURPOSE OF THE JOB
Within the Patient Assistance Department, this position reviews, processes, and follows up on patient financial assistance grant requests and applications to qualified charities that offer premium assistance. This position responds to telephone calls and emails regarding the request process, requirements, and status of existing patient grant applications.
Here is what you can expect when you join our Village:
• A "community first, company second" culture based on Core Values that really matter.
• Clinical outcomes consistently ranked above the national average.
• Award-winning education and training across multiple career paths to help you reach your potential.
• Performance-based rewards based on stellar individual and team contributions.
• A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
• Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
ESSENTIAL DUTIES & RESPONSIBILITIES
Evaluate eligibility of financial assistance requests and applications that are received in Adobe format
Research and assist Social Workers with problematic requests
Communicate status and outcome to Social Worker
Record requests in internal database for tracking
Ensure timely processing for prompt turnaround time of urgent requests to ensure financial assistance needs are submitted for patient insurance continuation
Generate grant requests in web-based systems used by qualified charities; extract necessary documentation from the request/application and upload into the web-based system
Ensure accuracy to avoid returned requests
Research returned requests and/or premium checks/refunds; correct and/or obtain needed information for reprocessing
Contact health insurance companies to verify premium payment and premium rates
Respond to telephone calls and emails regarding request process, requirements, and status of applications
Review, update and submit department reports; follow up on unpaid premium requests, pending premium requests, missing premium requests, and missing HIPAA authorization forms
Scan, file, and purge records as needed; move electronic files to folders and make any necessary modifications to the files
Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies
Consistent, regular, punctual attendance as scheduled is an essential responsibility of this position
Other duties as assigned
High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
Minimum of one (1) year’s general office experience required; healthcare experience preferred
Demonstrated customer service experience required
Basic understanding of health insurance and insurance verification experience preferred
Basic accounts payable experience preferred
Intermediate computer skills and proficiency in MS Word, Excel, Outlook, Access, and Adobe required
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."
Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.